SAFEGUARDING

Ronan Tennis & Fitness is committed to fostering a safe and respectful environment for all players. To that end we abide by the relevant protocols, policies and procedures as outlined in the United States Tennis Association (USTA) Safe Play Handbook. 

https://www.usta.com/en/home/safe-play/usta-safe-play-conduct-policies-guidelines.html

CANCELLATION & REFUND POLICY

LESSON CANCELLATION POLICY

Clients are asked to provide a minimum of 24 hour notice if they wish to cancel a lesson/class.

 

When the required 24-hour notice is provided, the lesson/class will be rescheduled to a mutually convenient time. 

Clients will not receive a refund for cancelled lessons/classes.  

If during the lesson/class, the weather stops the lesson/class from continuing then the time spent up to the nearest 15 minutes time period will be charged and the rest of the time will be added as a time credit to be used. 

 

Example: Lesson stopped at 10-minutes out of 60-minute lesson. 45-minutes credit will be added to the next lesson/session or as soon as possible after the disrupted lesson.

If the player is late and has not communicated with the coach, a 15 minute grace period will be allowed. Otherwise the coach has the right to leave.

PAYMENT POLICY

PAYMENT POLICY

Payment to Ronan Tennis & Fitness is to be made at least one week in advance. This in turn guarantees that your lesson slot is secured for the following week.

Payments can also be made:

- One month in advance.

- Package Payment (e.g. 10 Lesson Bundle)

- Term Payment (3 months)

Once payment is made, Ronan Tennis & Fitness does not give refunds, only credits in the form of lessons, packages or time slots. 

Payment Methods

- Direct Debit
- Venmo

- Zelle

- Cash App

DATA PROTECTION

Ronan Tennis and Fitness, is committed to keeping all personal information accurate, confidential, secure and private in line with Data Protection Regulations.

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