Ronan Tennis Academy is committed to fostering a safe and respectful environment for all players. To that end we abide by the relevant protocols, policies and procedures as outlined in the United States Tennis Association (USTA) Safe Play Handbook.
CANCELLATION & REFUND POLICY
LESSON CANCELLATION POLICY
Clients are asked to provide a minimum of 24 hour notice if they wish to cancel a lesson/class. When the required 24-hour notice is provided, the lesson/class will be rescheduled to a mutually convenient time. Unfortunately, clients will not receive a refund for cancelled lessons/classes.
If during the lesson/class, the weather stops the lesson/class from continuing then the time spent up to the nearest 15 minutes time period will be charged and the rest of the time will be added as a time credit to be used.
For example: Lesson stopped at 10-minutes out of 60-minute lesson. 45-minutes credit will be added to the next lesson/session or as soon as possible after the disrupted lesson.
If the player is late and has not communicated with the coach, a 15 minute grace period will be allowed. After 15minutes the coach can leave.
Payment to Ronan Tennis Academy is to be made one week in advance. This in turn guarantees that your lesson slot is secured for the following week. Once payment is made, Ronan Tennis Academy does not give refunds, only credits in the form of lessons, packages or time slots.
Payments can also be made:
- One month in advance.
- Package Payment (e.g. 16 Lesson Package)
- Term Payment (3 months)
- Retainer ($100,000 year)
- Direct Debit
- Direct Debit
- Cash App
Ronan Tennis Academy promises to keep your agreed rate for at least one year after your first lesson, even with price increases. After one year your rate may increase, with a cap of 10%. If you end lessons at the academy, this will not apply and you will be set up the updated prices.
Ronan Tennis and Fitness, is committed to keeping all personal information accurate, confidential, secure and private in line with Data Protection Regulations.